FAQ

 General Questions

System Setup

Wearing the Wristband/Pendant

Call Center & Emergency Services

System Maintenance

    General Questions

     

    What if I start using QMedic and I am not happy with it?

    With any of our plans, we offer a 30-day money back guarantee.  We also offer monthly plans that give you absolute flexibility throughout your relationship with QMedic.  With a monthly plan, if you are not 100% satisfied with the QMedic solution, you can return it at any time.  In this case, we will simply pro-rate your final month and cancel the billing arrangement once we receive the components.

    Is there a long-term contract required?

    No, a long-term contract is not required. While we do sometimes offer long-term contracts at discounted rates, you are always able to select a month-to-month plan. With a month-to-month plan, if you are not 100% satisfied with QMedic at any time, you can call us to cancel the service. With the month to month plan, there are no cancellation fees.

    What if I lose my wristband/pendant or base station?

    Call us (877.241.2244, option 2) to order a replacement.

    What if my wristband/pendant or base station is accidentally damaged?

    Call us (877.241.2244, option 2) and let us know what happened.

    Are there other fees besides the upfront and monthly monitoring fees?

    No. QMedic will not charge you any fees beyond the upfront and monthly fees, unless you need to order a replacement component of the system (e.g. wristband/pendant, base station, etc.).

    System Setup

     

    What is included in the QMedic System?

    The QMedic system includes the base station, base station power cord, base station phone cord, wristband/pendant and instruction manual.

    How do I setup QMedic in my home?

    Setting up QMedic is easy and takes less than 10 minutes. See How it Works to learn about the setup process.

    Where should I place the base station in my home?

    We recommend that you place the base station in the most central location possible. Make sure that there is a phone and power outlet available nearby.

    How far away from the base station will my wristband/pendant work?

    In a clear space, the wristband/pendant will be in range of the base station for up to 800 to 1,000 feet. Ultimately, range will vary depending on the environment in your residence. You should test the range in your space to make sure it is satisfactory after receiving the system.

    How does a caregiver take advantage of the smart features of QMedic Advanced?

    The best way to get the most from the QMedic Advanced smart features is by downloading the iPhone or Android mobile app. You’ll be able to quickly check the well-being status of your loved one. Are they up and moving around this morning? Did they come home from the store this afternoon? Are they wearing the device? If you ever need to change your mobile app alert settings, please call us (877.241.2244, option 2). We are happy to do it for you.

    Wearing the Wristband/Pendant

     

    Is the wristband/pendant waterproof?

    Yes, you should have no concern wearing your wristband/pendant while taking a bath/shower, doing dishes, cooking or other common household activities.

    What type of material is used to make the wristbands/pendants?

    The button enclosure is a plastic material. The band is an elastic rubber material.  Note that the button enclosure for the wrist worn device has standard watch pins, providing you the flexibility to attach a different band if it works better for your loved one.

    Should I wear the wristband/pendant at night?

    Yes, you should wear the wristband/pendant at all times so that you can get help in case you need it. It’s not uncommon for someone to experience an emergency after getting out of bed in the middle of the night.

    Call Center & Emergency Services

     

    Is the QMedic monitoring center available at all times?

    Yes, the QMedic solution is monitored by a UL listed monitoring center that is open 24 hours per day, 365 days a year.

    What happens if I am not able to communicate after pressing the button?

    If you are not able to communicate, we will follow the protocol that you establish at registration. We can call emergency services or family/friends depending on your preference.

    What if I accidently press the emergency button?

    This is no problem. When the operator comes on to the line simply tell him or her that you accidentally pressed the button.

    Is there a cost every time I call for help through QMedic?

    No. You will not be charged a fee based on the number of times you press the button. Also, the base station is dialing a toll-free number, so you will not be charged for the call.

    How will emergency personnel get into my home if needed?

    At registration, we will ask you for entry information. When there is an emergency, we can contact friends and/or family that have a key based on information you provide during registration. In addition, you can purchase a front door lock box and provide the code to us. We will pass the code to the emergency responders for quick access to your home.

    System Maintenance

     

    How do I clean the wristband/pendant?

    The wristband/pendant should be hand-washed with a basic soap.

    How do I check the battery level of the wristband/pendant?

    You can call us (877.241.2244, option 2) and we would be happy to check the battery level for you.  Don’t worry, we are monitoring battery level at all times.

    What happens when the battery on my wristband/pendant is running low?

    We are constantly monitoring battery level and we will send you a new wristband/pendant free of charge when it becomes necessary. The new wristband/pendant will be ready to go and automatically connect to the base station. We will also provide a pre-paid package for you to send the old wristband/pendant back to us.

    How can I test the system to make sure it is working?

    You have the option to test the device once per month. Simply press the button at any point and tell our operator that it is just a test.